Privacy Policy

1. Who We Are

Wadi Al Muntaha Technical Services LLC ("we", "us", "our") provides handyman, repair, installation and assembly services in Dubai, United Arab Emirates. Our office is at PO Box 115182, Al Salam Tower, Office 15B, Al Barsha First, Al Barsha, Dubai.

This policy explains how we collect, use, store and protect personal data when you visit wamtechservices.com, contact us or book our services. We handle personal data in line with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data and other laws that apply in Dubai.

2. Personal Data We Collect

We only collect what we need to quote, book and carry out your job. This may include:

• Contact details: your name, phone number, WhatsApp number and email address.
• Location details: your community, building, villa or apartment number and access notes.
• Job details: descriptions, photos and videos of the work, sizes, appliance models and your preferred dates.
• Booking and payment records: quotes, invoices, payment method used and payment status. We do not store full card numbers.
• Messages you send us by WhatsApp, phone, SMS or email, and notes our team makes about your job.
• Basic technical data when you use our website, such as browser type, device type and pages viewed, collected by our hosting provider and any embedded services.

3. How We Use Your Data

We use personal data to:

• Reply to your enquiry and prepare a quote.
• Book, schedule, carry out and follow up on your job.
• Send booking confirmations, arrival updates and invoices.
• Handle payments, refunds, guarantees and complaints.
• Keep records required by UAE law, including tax and accounting records.
• Improve our services and website, using information in a summarised form where possible.

We will only send you marketing messages if you have agreed to receive them, and you can opt out at any time by replying STOP or asking us directly.

4. Why We Are Allowed to Use It

We process your personal data because it is needed to provide the service you asked for, because you have given consent (for example, when you send photos of your home), because we must meet legal obligations such as record keeping, or because we have a legitimate interest in running and improving our business in a way that does not override your rights.

5. Photos and Videos of Your Property

Photos and videos you send help us quote accurately. Our team may also take before and after photos on site to record the condition of the area and the finished work.

We use these images for quoting, job records, guarantee claims and training. We will never publish photos of your home on our website or social media without your clear permission, and we avoid capturing people, documents or personal items in work photos.

6. Who We Share Data With

We do not sell your personal data. We only share it when needed, with:

• Our handymen and staff who carry out or manage your job.
• Licensed partners, such as gas technicians or specialist installers, when a job needs them and you have agreed.
• Building management or security, where they require visitor details to allow access.
• Service providers who support our business, such as messaging, email, accounting, website hosting and payment providers.
• Government authorities, courts or regulators when the law requires it.

Anyone we share data with is expected to keep it confidential and use it only for the purpose it was shared.

7. WhatsApp, Maps and Other Third-Party Services

When you contact us on WhatsApp, your messages are also handled by WhatsApp (Meta) under its own privacy policy. Our website includes an embedded Google Map on some pages, which may let Google collect technical data when the map loads.

Links to other websites are provided for convenience. We are not responsible for how other sites handle your data.

8. Cookies

Our website does not use advertising cookies. Essential technical cookies may be set by our hosting platform to keep the site secure and working. Embedded services such as Google Maps may set their own cookies. You can block or delete cookies in your browser settings.

If we add analytics or marketing tools in future, we will update this policy and, where required, ask for your consent.

9. How Long We Keep Data

We keep enquiry messages that do not lead to a booking for up to 12 months. Job records, photos and invoices are kept for as long as needed to support guarantees and to meet UAE accounting and tax rules, which can require some records to be held for at least five years. After that, data is deleted or anonymised.

10. How We Protect Your Data

We limit access to personal data to people who need it, use password-protected devices and accounts, and delete job photos from personal devices once they are saved to our records. No system is completely secure, but we take reasonable steps to protect your information and will act quickly if a problem occurs.

11. Your Rights

Subject to UAE law, you can ask us to:

• Tell you what personal data we hold about you and give you a copy.
• Correct data that is wrong or incomplete.
• Delete your data, where we no longer need it and the law does not require us to keep it.
• Stop or limit certain uses of your data, including marketing.
• Withdraw consent you gave earlier, without affecting what was done before.

To make a request, contact us using the details below. We may need to confirm your identity first, and we aim to reply within 30 days. If you are not satisfied with our response, you may contact the relevant UAE data protection authority.

12. Children

Our services are booked by adults. We do not knowingly collect personal data from children. If a child has contacted us, a parent or guardian can ask us to delete the information.

13. Changes to This Policy

We may update this policy when our services, tools or the law change. The date at the top of this page shows when it was last updated. Significant changes will be highlighted on this page.

14. Contact Us About Privacy

Wadi Al Muntaha Technical Services LLC, PO Box 115182, Al Salam Tower, Office 15B, Al Barsha First, Al Barsha, Dubai, United Arab Emirates.

Email: [email protected]. Phone and WhatsApp: +971 56 766 0849.